Business Change Lead

 

 

Salary: £41,553 - £55,000 (depending on experience) + 25 days hols + 8 BH + Pension

 

 

Location: Livingstone House, Leeds – Hybrid working

 

 

Purpose of the role

 

Working closely with Business Change Managers and key stakeholders this role will be accountable for delivering a wide variety of business change to ensure our people, policies, processes, work flow and technology requirements deliver against customer expectations and strategic objectives.  

 

To deliver change initiatives of varying degrees of size and complexity, focussed on identifying and implementing opportunities to improve the customer and colleague experience, support performance commitments, and drive efficiency through customer focussed operational effectiveness.

 

As a Business Change Lead, you will have experience in complex environments, proven analytical, problem solving and process management skills with a track record in successful implementation of business change.

 

 

Key Accountabilities

 

  • Work with key stakeholders in Transformation and the business to complete detailed business impact assessments, and support Business Change Managers and Programme Managers in the development of business change plans, acting as a bridge between programme management, business operations and IT.
  • Lead impact assessment, change planning and business readiness activity for programme / project deliveries into your assigned business areas.
  • Lead small change / improvement projects to improve ways of working for customers, colleagues and the business.
  • Maintain an excellent working relationships and knowledge of the areas of focus assigned to you.
  • Manage stakeholders and communications at all levels
  • Work with IT to implement system changes / new systems to support required changes

 

Key Skills and Experience

 

Essential

 

  • Significant experience of managing transformational change in large organisations
  • Qualified in change management practices
  • Strong leadership skills able to lead both direct and matrix teams across the business
  • Good commercial acumen, able to develop and manage complex business cases
  • Strong stakeholder management and excellent communication skills. Ability to communicate with colleagues at all levels across the business, including senior leaders and directors
  • Be able to establish and maintain effective internal and external working relationships internally
  • Ability to influence at all levels within the business to ensure a “win-win” outcome
  • Experience of delivering and embedding change, able to influence and drive the right culture and behaviours
  • Proven analytical and problem-solving abilities
  • Ability to absorb technical information and communicate effectively to both technical and non-technical audiences
  • Ability to work in a team and under own initiative
  • Clearly demonstrates the Yorkshire Water company values and behaviours
  • Excellent interpersonal, written and oral communication skills
  • Good IT skills including the use of MS office products
  • Demonstrates a strong customer experience ethos
  • Drive excellent standards in health and safety values and behaviours and ensure compliance with YW Safety Policy
  • Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves against demanding competitive industry benchmarks.

 

Desirable

  • Previous change management / change delivery experience or qualification
  • Previous experience gained within the water industry
  • Previous experience in a commercially orientated and / or regulated environment

 

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process. If you could also, please upload an up to date copy of your CV and cover letter outlining your relevant experience for the role.

 

If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

All our roles are subject to a medical questionnaire, and further medicals when required

 

Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their wastewater taken away. But for us it's so much more than this.

 

We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.

 

Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7 365 days a year to keep Yorkshire's water flowing.

 

We are a business that has its eye on the future, planning ahead to look after Yorkshire's water, today, tomorrow and always.

 

Yorkshire Water values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

 

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

What's in it for you?

 

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Water Services (KWS) reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third Party Company prior to commencing employment.

 

All our roles are subject to a medical questionnaire, and further medicals when required

 

 

Kelda Water Services (KWS) manages Kelda Group's non-regulated water and waste contract operations in the UK. We focus on winning non-regulated contracts or projects that have the potential to improve the Kelda Business.  KWS has a growing pipeline of opportunities bidding for and developing contracts in the water/waste water and renewables sectors throughout the UK and Ireland.

We are known for our excellent standards with ISO90001, ISO14001, OHSAS18001 certifications, CHAS accreditation and a ROSPA gold award linked to our Health and Safety performance.

You can expect plenty of benefits and support for playing your role in shaping our future and developing business growth.

Kelda Water Services values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Water Services reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Business Change Lead