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Business Process Design & Improvement Lead


 
Salary: £40,343 to £50,429 + pension + 25 days holiday
 
Location: Working from home during Covid & thereafter flexible/hybrid working arrangements including our Leeds/Bradford offices
 
 
Purpose of the role:

 

Working closely with key business stakeholders, this role will be accountable for understanding their requirements/the need for change and translating this into process impact assessments.


 
Develops the ‘as is’ and ‘to be’ customer journeys and end to end business processes, and supports the central and local change management teams deliver the changes required to optimise processes and drive out inefficiencies.


 
What will the role involve:


 
•            Works with the Business Architect to maintain the process governance framework, using the agreed methodologies and tools, to ensure consistency of output and alignment with overall agreed architecture design.


•            Works with the Business Architect to identify, assess and prioritise opportunity areas for improvement and driving out inefficiencies.


•            Works with the change management community (both central and local) to support implementation of any agreed changes to processes.


•            Gathers all existing insight and measurement to capture the current end to end journey from multiple perspectives to create a central, credible and holistic view to support strategic objectives.


•            Documents the ‘as is’ end to end processes for the scope of opportunities identified and, working with the business architect, change manager and subject matter experts (“SME”), designs the ‘to be’ end to end process state, identifies the gaps and establishes metrics to measure the changes.


•            Designs, collates and delivers requirements for KPIs which better reflect efficiency, effectiveness, quality, customer expectations and customer perception. 
 
             
What skills are we looking for:
 
 
•            Previous experience of driving transformational change in large organisations using process design methodologies, practices and tools such as Lean, Six Sigma, Kepner-Tregoe etc.


•            Qualified in change management practices


•            Strong stakeholder management


Desirable:


•            Aris modelling tool experience


•            Customer journey mapping experience
 
 
If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process. If you could also, please upload an up to date copy of your CV outlining your relevant experience for the role.
 
 
Advert End Date: Tuesday 7th December October 2021

 

What's in it for you?

 

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third Party Company prior to commencing employment.

 

All our roles are subject to a medical questionnaire, and further medicals when required

 

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat
Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

 
 

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Business Process Design & Improvement Lead