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Business Change Lead

 

 

Salary: £39,168 to £48,960 dependent on experience + pension + 25 days holiday

Location: Buttershaw with home working until April 2021 due to Covid

 

 

Purpose of the role

 

 

Working closely with Business Change Managers and key stakeholders this role will be accountable for delivering a wide variety of business change to ensure our people, policies, processes, workflow and technology requirements deliver against customer expectations and strategic objectives.  

 

You will support in delivering change initiatives of varying degrees of size and complexity, focussed on identifying and implementing opportunities to improve the customer and colleague experience, support performance commitments, and drive efficiency through customer focussed operational effectiveness.

 

As a Business Change Lead, you will also have experience in complex environments, proven analytical, problem solving and process management skills with a track record in successful implementation of business change

 

 

Key Accountabilities

 

 

Some of the key responsibilities you will have will include but are not limited to:

 

  • Work with key stakeholders in Enterprise Change and the business to complete detailed business impact assessments, and support Business Change Managers and Programme Managers in the development of business change plans, acting as a bridge between programme management, business operations and IT
  • Lead impact assessment, change planning and business readiness activity for programme / project deliveries into your assigned business areas
  • Lead small change / improvement projects to improve ways of working for customers, colleagues and the business
  • Maintain an excellent working relationships and knowledge of the areas of focus assigned to you
  • Manage stakeholders and communications at all levels
  • Work with IT to implement system changes / new systems to support required changes

 

 

Knowledge and Skills Required

 

 

Essential:

 

  • Significant experience of managing transformational change in large organisations
  • Qualified in change management practices
  • Strong leadership skills able to lead both direct and matrix teams across the business
  • Good commercial acumen, able to develop and manage complex business cases
  • Strong stakeholder management and excellent communication skills. Ability to communicate with colleagues at all levels across the business, including senior leaders and directors
  • Ability to influence at all levels within the business to ensure a “win-win” outcome
  • Experience of delivering and embedding change, able to influence and drive the right culture and behaviours
  • Proven analytical and problem-solving abilities
  • Ability to absorb technical information and communicate effectively to both technical and non-technical audiences

 

 

Desirable:

 

  • Previous change management / change delivery experience or qualification
  • Previous experience gained within the water industry
  • Previous experience in a commercially orientated and / or regulated environment

 

 

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process. If you could also, please upload an up to date copy of your CV and cover letter outlining your relevant experience for the role.

 

 

Advert End Date: Friday 4 December 2020

 

 

What's in it for you?

 

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third Party Company prior to commencing employment.

 

 

 

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat
Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 
 

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Business Change Lead