Application Management Team Leader  


Salary & Benefits(4a): £43,891 - £54,845 + up to 10% pension + bonus + 25 days holiday and 1 wellness day per annum 

Location: Buttershaw, Bradford / Hybrid (1 office day per week) 

Work type: Permanent. 37 hours per week, Monday – Friday. 


We have an exciting opportunity for a Development and Application Team Leader to join the tech team and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? 


What we do: 


Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 


We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  


New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The tech function are a key part of how we plan to meet the changing expectations of customers and regulators.   


As our Development and Application Support Team Leader you will lead a team responsible for the provision of Application Maintenance and Support Services, for a specific group or suite of applications, within the Technology function.  The role will ensure that Yorkshire Waters business application systems, are developed, maintained, and supported to achieve efficient and effective delivery of services and information. 


This will be provided through the development and management of internal resources, and utilisation of external partner capabilities.  You will be a key contributor to the Application Management team for planning, budgeting, resourcing, and continuous improvement initiatives, with the aim of providing reliable and performant group of applications. 


Click here to discover more about Technology at Yorkshire Water.. 


Where you fit in: 


As our Development and Application Support Team Leader you will: 

  • Ensure business applications are managed and maintained to the highest possible standard and in alignment with service level agreements. 
  • Work with Service Management to expedite fixes in relation to service incidents. 
  • Define, develop, and provide an application problem analysis and resolution service for complex application problems in conjunction with internal technology teams and application suppliers. 
  • Collaborate with and to contribute to the design, transition, and implementation of new technology application services into production by providing support lead expertise throughout the delivery lifecycle. 
  • Work with support partners, as your extended team, and 3rd party software providers in ensuring operational and contractual obligations are fulfilled and efficient. 
  • Triage of priority defect demand and support coming into the Development stack, ensuring appropriate alignment of technical SME (Subject Matter Expert) resource. 
  • Measure and report application management and support effectiveness, efficiency, and product quality through metrics and KPIs. 


What skills & qualifications you will need: 


  • Experience in a Team Leader role within a professional IT environment planning, installing, maintaining, and supporting business applications. 
  • Knowledge of the application development lifecycle. 
  • Experience of the ITIL principles (including incident, problem change management processes, service transition, service operations, service level management, service asset and configuration management and knowledge management) 
  • Good understanding of technical IT issues to enable discussions with internal and external technical specialists. 
  • Experience of problem management capacity management and release management. 
  • Good understanding of applications and data security. 


You will also benefit from having: 


  • Experience of working in a Development Ops environment 
  • Knowledge of server administration and data querying 
  • Experience of working within a large organisation that provides Utility services. 
  • Experience of implementing methodologies and practices with agile, CI/CD, environment. 
  • Educated to degree level and or with appropriate professional qualification. 


We embrace a flexible working model, where our hybrid setup typically requires an average of 1 in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   


If you’re an experienced application support professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.  

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Development and Application Support Team Leader